Get the most out of your LogicomUSA® services with anywhere access to our powerful management tools. Analyze up-to-date business data. Access your account, reports, online ordering and invoicing. Make a one-time payment or schedule payments in advance. Check the status of all of your open and closed balances. Check the status of all of your open and closed Trouble tickets. Communicate directly with support representatives. Control costs and resolve issues — all from one place.

LogicomUSA® has a best-in-class customer care model. This approach is central to our objective of simplifying for our customers the complexities of administering their telecommunications networks. It is also central to our objective of providing personalized care for every customer.

  • Live US-based customer care for repair, provisioning, and billing
  • Responsive professional customer care agents
  • 24 x 7 support from our state-of-the-art customer care centers
  • Project management to supervise all aspects of installations and migrations
  • Larger customers receive dedicated account support from LogicomUSA® support Managers

 

Customer Service Fundamentals

Below are the customer service fundamentals we live by:

  • We keep our commitments.
  • We provide immediate attention to your service needs.
  • We provide updates according to your requests.
  • We manage carriers and do not pass the buck.
  • We go all in and escalate any time you see fit.
  • We are available on a first name basis.
  • We run our business with integrity and honesty.
  • We spread light and joy to customers and partners every day!
  • We make it simple. We keep it personal.™

LogicomUSA® is committed to achieving its greatest market purpose, which is to provide its greatest overall contribution to our customers and the market by focusing where we provide the most value. We do this through a positive environment of light and joy for our employees from which light and joy can flow to our customers, business partners, and vendors.

 

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