Singing River
PARTNER SUCCESS STORY

Singing River Connect

Building Rural Broadband, One Connection at a Time

Singing River Electric Cooperative was founded in 1938 by a group of local citizens who gathered with a goal to provide their own electricity to the local community. As an electric distribution cooperative serving over 80,196 meters in southeast Mississippi they maintain nearly 7,780 miles of line in Jackson, George, Greene, Harrison, Perry, Stone and Wayne counties in Mississippi as well as Mobile and Washington counties in Alabama. They have a long history of serving rural Mississippi communities with the mission to distribute electric energy and provide services that improve the quality of life of their members and communities. In 2021, they launched Singing River Connect, a broadband subsidiary aimed at bridging the digital divide in their service area.

"Singing River Connect's experience with LogicomUSA has been great! From onboarding to partner calls, we've had no complaints." - Meagan Shows, Singing River Electric

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A Legacy of Service, A New Chapter in Broadband

Singing River Electric Cooperative has been a trusted energy provider for over 80 years. With the launch of Singing River Connect, they expanded their commitment to rural Mississippi, bringing high-speed internet to underserved areas. By leveraging their existing infrastructure and expertise, they ensured a seamless transition to broadband services. Singing River Connect is currently in phase 3 of their fiber broadband construction project and providing broadband services to over 8,000 members in rural Mississippi.

"Our Fiber Support Reps rarely need to call subscribers back to clarify or follow up, thanks to LogicomUSA's thorough support." - Kayle Steede, Singing River Electric

contactcenter_dkblue_v2Enhanced Member Support Experience

LogicomUSA's Tier 1 Contact Center has been instrumental in enhancing Singing River Connect's member support experience. With quick response times and effective customer support, they've been able to:

  • Resolve all outages within 24 hours
  • Receive zero complaints from customers about their experience with LogicomUSA
  • Provide seamless support for non-outage related issues

Improved Business Operations

By partnering with LogicomUSA, Singing River Connect has noticed significant improvements in their business operations, including:

  • Reduced unnecessary truck rolls
  • Increased efficiency in their Fiber Support Representatives workflow

Delivering Exceptional Member Experience

LogicomUSA's Tier 1 Contact Center features have made a significant difference for Singing River Connect, including:

  • Soft transfers from Tech support to MSRs, reducing customer frustration
  • Increased "one call" resolutions
  • An efficient customer service dashboard for seamless issue tracking
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"The soft transfers have been a game-changer for our members. LogicomUSA has delivered on their promise, and their responsiveness has been impressive."
- Meagan Shows, Singing River Electric

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A Partnership Built on Trust and Reliability

The partnership between Singing River Connect and LogicomUSA demonstrates the transformative impact of collaboration in expanding rural broadband access. Together, we are dedicated to bridging the digital divide by delivering fiber broadband services to underserved rural communities. Our joint efforts not only connect homes and businesses but also empower residents with the tools and opportunities that come with reliable internet access. This commitment drives us to innovate and expand our network, ensuring that every connection we make enhances lives and fosters growth.